iSpaniel processes personal data under the following lawful basis:

Legitimate Interests

As a Data Processor

We are required to process personal data (as provided by our customers) on the iSpaniel applications to provide a paid service to our customers, who remain the controllers of this data.  The type of personal data that will be processed is as follows:

  • Name
  • Business or Home Address
  • Telephone Number
  • Email Address

This data will be processed only for the following purposes:

  • Tracking assets to the data controller customer addresses.
  • Support and troubleshooting activities.
  • Security and operational monitoring.

The data will be retained for the period of the data controllers contract with iSpaniel, or until a request is received from the data controller for deletion.

As a Data Controller

As a data controller iSpaniel may process personal data for the purposes of sales, marketing and support.  

  • Sales and marketing activities may be in the form of direct email, or via a third party marketing company.  Our external marketing agent uses Mail Chimp for email communications to their own database contacts.  Data subject personal information is only passed onto iSpaniel once interest is expressed.
  • Personal data stored in email is hosted by Google.  You can find their privacy statement here.
  • Support activities are conducted with Freshdesk by Freshworks, and you can read their privacy statement here.

This data will be retained for a period of 5 years, or until a deletion request is approved and processed on behalf of a data subject.