This article covers creating new users in the iSpaniel portal.  Before creating any users, we recommend you read the Understanding User Types article first.

If you are a user of iSpaniel prior to December 2020 then you will need to migrate your existing users to the new iSpaniel authentication system.


There are two stages to user enrolment:

  1. Create user account
  2. User activates the account

Creating User Account

These are the instructions for creating users who will use the iSpaniel portal.

  1. Login to the portal as an Administrator or User Administrator.
  2. From the menu, select Users.
  3. Click Add New User.
  4. Enter the following information for the new user.  If you hover over the fields on the create user page you will detail of what is required in each field.
    • Users Name.
    • Users email address - This must be a valid email and unique for all users.
    • User Role.  See Understanding User Types for more information.
  5. Optional - Enter other user information.
  6. Click Save to save the user.
  7. The user will receive an email with a link to activate the account.  
  8. This link will expire if the user clicks on it but does not complete the enrolment.  If the link expires you can send a new link by clicking on Reverify User in the user account on the iSpaniel portal.

User Account Activation

The following steps will cover how the user activates their account.

  1. The user will receive an email from iSpaniel with a link to activate the account.
  2. The user clicks on the link and will be taken to the portal to complete the setup of their account.
  3. After clicking Continue they will be asked to select how they want to login to iSpaniel.  The options are:
    1. Username and Password.  The user will enter and confirm the password they want to use and will be able to login to the portal using their email address and this password.
    2. Google.  If the user has a Google account registered to their email address, they can login to iSpaniel using this.
    3. Facebook.  If the user has a Facebook account registered to their email address, they can login to iSpaniel using this.
  4. This is an example of enrolling using Google as the authentication choice:
    1. At the registration screen, the user selects Google as the login mechanism.
    2. There will be a popup that asks them to select which user Google account they want to use, or to login as another account.  It is important that the user uses a Google account with the same email address as is registered in iSpaniel or the process will fail.
    3. After they have selected the account they will be logged into the iSpaniel portal automatically.